Last Updated: [3/27/2026]

Privacy Policy

PNC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our hemp-derived products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following categories of information when you interact with our website or services.

Personal Information

Personal information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Account login information

Transaction Information

When you place an order, we may collect:

• Purchase details
• Order history
• Payment confirmation information

Payment information is processed through secure third-party payment providers, and PNC does not store full payment card numbers.

Device and Usage Information

We may automatically collect certain technical information including:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited

This information helps us improve website functionality and customer experience.

How We Use Your Information

We may use collected information for the following purposes:

• Process and fulfill orders
• Provide customer service and support
• Send order confirmations and shipping updates
• Improve website functionality and user experience
• Prevent fraud or unauthorized transactions
• Communicate promotional offers (when customers opt in)

We will not use personal information for purposes unrelated to those described in this Privacy Policy without your consent.

Sharing of Information

PNC does not sell personal information.

We may share information only when necessary with trusted service providers, including:

• Payment processing providers
• Shipping carriers
• Website hosting services
• Customer service software providers
• Marketing platforms (when customers subscribe)

These service providers are required to protect customer information and use it only for the services they perform.

We may also disclose information if required by law or legal process.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and analyze website traffic.

Cookies may be used to:

• Remember customer preferences
• Maintain shopping cart functionality
• Analyze website performance
• Improve user experience

Users may disable cookies through their browser settings; however, doing so may affect website functionality.

Data Security

PNC implements reasonable security measures designed to protect customer information from unauthorized access, disclosure, or misuse.

These measures may include:

• Secure website encryption (SSL)
• Secure payment processing systems
• Limited access to customer data

While we take reasonable steps to protect information, no method of transmission over the internet is completely secure.

Consumer Privacy Rights

Residents of certain states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence, you may have the right to:

• Request access to personal information we collect
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your data is used
• Opt out of certain data processing activities

To exercise privacy rights, please contact us using the contact information listed below.

We will respond to verified requests in accordance with applicable law.

Children’s Privacy

Our website and products are intended for pet use only.

We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that information has been collected from a minor, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. PNC is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of those websites separately.

Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Maintain business records
• Comply with legal obligations
• Resolve disputes

When information is no longer required, we take reasonable steps to delete or anonymize it.

Updates to This Privacy Policy

PNC may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.

When updates are made, the revised version will be posted on this page with an updated effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.

At PNC, we are committed to shipping hemp-derived products responsibly and in compliance with applicable federal, Florida, and state regulations governing hemp products.

Shipping Policy

Order Processing

Orders are typically processed within 2–5 business days after payment has been received and verified. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, customers will receive a shipping confirmation email containing tracking information when available.

Free Standard Shipping

PNC offers free standard shipping on orders of $75 or more in merchandise within the United States.

For orders below this threshold, shipping costs will be calculated at checkout based on the selected carrier, service level, and delivery location.

Shipping Methods

PNC uses reliable shipping carriers such as:

• USPS Standard Shipping – estimated delivery 5–7 business days
• UPS Ground – estimated delivery 3–5 business days

Estimated delivery times are not guaranteed and may vary depending on the destination, carrier operations, or unforeseen circumstances.

Shipping Availability

PNC ships hemp-derived products within the United States where permitted by law.

Our products are derived from industrial hemp, in compliance with the Agriculture Improvement Act of 2018 (2018 Farm Bill) and applicable state hemp regulations.

Customers are responsible for understanding and complying with their local and state laws regarding hemp-derived products prior to purchase.

PNC reserves the right to restrict or refuse shipment to locations where hemp products may be prohibited or restricted by law.

Florida Hemp Compliance

PNC hemp-derived products are intended to comply with Florida hemp regulations under Florida Statutes §581.217 and applicable rules from the Florida Department of Agriculture and Consumer Services (FDACS).

Products are manufactured and labeled in accordance with applicable hemp product requirements, including THC concentration limits and consumer safety standards.

Autoship Subscription Program

PNC may offer an Autoship subscription option allowing customers to receive products automatically at recurring intervals. Customers may modify, pause, or cancel their subscription according to the terms provided at enrollment.

Shipping Delays

Delivery timelines may occasionally be impacted by circumstances outside of our control, including:

• Severe weather conditions
• Natural disasters
• Carrier delays
• High shipping volumes

PNC is not responsible for carrier delays once an order has been transferred to the shipping provider, but we will assist customers in locating shipments when possible.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of purchase. PNC is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

Additional shipping fees may apply if reshipment is required.

Adult Use Notice

PNC hemp-derived products are intended for responsible adult use only and should be kept out of reach of children and pets.

FDA Disclaimer

These products have not been evaluated by the U.S. Food and Drug Administration (FDA).
PNC products are not intended to diagnose, treat, cure, or prevent any disease.

Returns Policy

At PNC, we stand behind the quality of our hemp-derived products. Our goal is to ensure every customer has a positive experience with our products.

30-Day Satisfaction Guarantee

If you are not satisfied with your purchase, you may request a return within 30 days of the
delivery date for a refund or store credit.

To begin a return request, please contact our customer support team with your order number and
reason for the return.

Eligibility for Returns

To qualify for a return:

• The request must be made within 30 days of delivery.
• The product must have been purchased directly from PNC.
• The item must be returned with its original packaging when possible.

In some cases, we may request photos or additional information to process your return request.

Refunds

Once your return request has been reviewed and approved:

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your statement after processing.
• Shipping fees are non-refundable unless the product arrived damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We may request:

• Photos of the product and packaging.
• Your order number.
• A description of the issue.

Once verified, we will work quickly to replace the item or issue a refund.

Non-Returnable Items

For safety and regulatory reasons, certain items may not be eligible for return, including:

• Products purchased from third-party retailers.
• Items that show signs of misuse or improper storage.
• Promotional or clearance items (when specified).

How to Start a Return

To request a return or report an issue, please contact our customer support team with the following information:

• Full name
• Order number
• Product name
• Description of the issue

Our support team will provide instructions for completing the return process.

Compliance Notice

PNC hemp-derived products in accordance with the 2018 Farm Bill and applicable state regulations.

These products are not intended to diagnose, treat, cure, or prevent any disease.

Lost, Delayed, or Missing Package Policy

At PNC, we work with trusted shipping carriers to ensure your order arrives safely and on time. However, once a package has been transferred to the shipping carrier, delivery timelines are managed by the carrier.

Tracking Your Shipment

When your order ships, you will receive a confirmation email containing tracking information. Customers are encouraged to monitor shipment progress using the tracking link provided.

Lost or Missing Packages

If your tracking information shows that a package has been delivered but cannot be located, we recommend the following steps:

1. Check around the delivery location (porch, mailbox, building office, etc.)
2. Ask neighbors or household members if the package was received on your behalf
3. Contact the shipping carrier for additional delivery information

If you are still unable to locate your package, please contact our customer support team so we can assist you in resolving the issue.

Shipping Delays

Occasionally, shipping carriers may experience delays due to:

• Severe weather conditions
• High shipping volumes
• Transportation disruptions
• Holidays or peak shipping periods

While these delays are outside of our control, we will always do our best to assist customers in tracking shipments and resolving issues when possible.

Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

PNC is not responsible for packages that are lost or delayed due to incorrect or incomplete shipping information provided at checkout.

If an order is returned due to an address error, additional shipping fees may apply for reshipment.

Contact Information

If you have questions regarding this Privacy Policy or wish to exercise privacy rights, please contact:

PNC

425 Commercial Ct. Ste B

Venice, FL 34292

Phone: 877-869-0988